Frequently Asked Questions

Where do I include the information for my personalization requests

When checking out on Etsy, on the purchase page, please include the details of your personalization request in the NOTES TO SELLER section during checkout. This keeps your information with your order and helps avoid confusion. Please Contact me with any requests. 


All sales are final. If you have questions please send me a message BEFORE you place your order. I will be

happy to answer any questions you may have and I will answer as promptly as posible. 

Processing Time

Each candle is hand-poured and pre-cured at least 7 days before it is listed; this means when you place an order, I only need 1 business day excluding weekends & holidays from processing time. Once your order is processed, a shipping label is created & you will get an email with a tracking number. Your order will be dropped off at a USPS location Mon-Fri between 11-2 pm. I continue to package orders during this time so please allow 24-48 hours for tracking to update.

Any custom order requests I will need 1 business day to complete the custom order request.

USPS Delyas/delivered Packages

All orders are shipped on time unless you are messaged regarding a delay on my end. USPS sometimes experience delays on their end. I am not responsible for these delays as they are completely beyond my control, thank you for your understanding.

Once your package has been marked delivered I am no longer responsible for that package. If your package was marked delivered and it is not in your mailbox then you will need to call your local post office and make a report for a missing package. Your local post office is responsible for that delivered package. 

Forced Returns/Returns to Sender Policy

If a package gets returned to me because it was refused or returned for wrong address I will NOT issue a refund. This is considered a forced return and is against Etsy's policies. If you want the package to be reshipped you will need to pay for shipping. 

Issues or Damaged Orders

While I strive to package orders as best I can, sometimes on a rare occasion candles may get broken during transit. I kindly ask that you inspect your package as soon as it arrives and contact me within 3 business days of receiving your order if there is an issue. After 7 business days, I am no longer responsible for that package and will not issue any refunds or replace items if they were damaged. 

Shipping Order

Orders are processed and shipped in the order in which they were received. If you need something by a certain date please me a message BEFORE you order to see if it's possible. Placing a need-by-date in the "notes to seller" section that was not previously agreed upon will NOT be honored.

Have a question or concern not covered? Please feel free to send a message.